Schindler Belgium: Digital maintenance innovation

Optimizing collaboration and communication

Incontrol plays a crucial part in inspecting elevators according to strict standards and in the sharing of findings with the relevant teams. Maintenance technicians can share detailed remarks and standardized responses through the Incontrol app, which makes both internal and external communication as efficient as possible.

During on-site lift inspections, the technician uses the Incontrol app to work on specific remarks from the inspection report. The ability to add photos and provide immediate response, such as ‘solved’ or ‘requires further action’, speeds up the maintenance process

Efficiency in documentation and client communication

With one press of a button, the technician generates and sends a PDF document to the Schindler team, ensuring smooth and quick communication towards the customer. This seamless integration of maintenance and reporting makes transparent and responsive customer service possible

Faster response to critical situations

Schindler Belgium’s inspection process is optimized to make an immediate response to urgent situations possible. For example, elevators with a C-label can only be used again after a maintenance technician has solved the issue. The technician can prioritize these elevators, resulting in a faster resumption of service and less down time.

Looking to the future

This step towards a digital inspection and maintenance process is a big jump ahead for Schindler Belgium. The company emphasizes its commitment to sustainability, efficiency, and customer satisfaction. It’s clear that Schindler Belgium is looking towards the future of elevator service and maintenance with confidence.

Discover the benefits of Incontrol

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